Politique de Confidentialité

Clinique vétérinaire Domitia ("We") commit to protecting and respecting the confidentiality of your personal data.

This policy (as well as our conditions of use and all other documents to which they refer) stipulates how we handle the personal data that we receive from you or which you send to us. Please read the following carefully in order to understand our point of view and our practices for handling your personal data and the way in which we process them. BBy interacting with our veterinary services clinic or by viewing the www.vetdomitia.fr​ website you accept and consent to the practices described in this policy.

For the purposes of the EU’s General Data Protection Regulation 2016/679, the manager responsible for processing the data is Clinique vétérinaire Domitia, at the following address: 44 rue Laurens Ravanel 34500 Béziers

Categories of information that we may use

Information you give us. You may give us information about you by filling in forms on our website www.vetdomitia.fr​ (our website) or by corresponding with us by phone, e-mail, face to face in our clinic, or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, or other social media functions on our website, enter a competition or survey and when you report a problem with our website.

Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.
• Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are sent to Mouseflow. No personal data is sent, and no data is ever shared between websites. The script does not use third-party cookies. No data is shared with third parties, except for highly summarised data gathered across all Mouseflow accounts, e.g. usage share of browsers, average screen size, etc. Keystrokes from password fields and fields marked as “sensitive” are never recorded or sent over the network. You can opt out of Mouseflow by clicking here.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We may collect and process the following data about you:

• your name
• your address
• your e-mail address 
• your phone number
• your financial information, including bank details and insurance information
• your photograph

In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.

You may provide us with the information concerning yourself by filling in forms on our website, www.vetdomitia.fr (our website), or by corresponding with us by telephone, email, face to face in an office, or in another manner.

This includes the information that you supply us with when you contact us to offer you the services described in our General Conditions, when you sign up to use our website, when you subscribe to our service, when you participate in our discussion forums or other functions of the social network on our website, when you participate in competitions, a promotion or a study, and when you let us know that there is a problem with our website.

How we use your personal information

We process your data in order to supply the services and products defined in our General Terms and Conditions. Our legal basis for handling these data is one of the following categories:

• Your permission to us to form a contract with you in order to supply our services
• Serving our legitimate commercial interests such as handling a payment or sending a vaccination reminder
• Once we have your consent, for example for marketing purposes (see the GDPR page for more information)

We can communicate information about you and defined above to certain third parties to allow us to supply the products and services indicated in our General Terms and Conditions. These third parties include payment agencies, insurers, compensation providers and other professional and legal consultants, debt recovery agencies, referrals to other veterinarians or clinics and specialist laboratories who assist us so that we can offer services to your pet.

Your personal data may also be transmitted to third parties:

• to our regulatory authorities, to the authorities responsible for applying the law or preventing fraud as well as our advisers (including lawyers or auditors), to courts, to any other authorised body with the objective of carrying out research into any actual or suspected criminal activity or other regulatory or legal questions, etc.;
• if we are obliged to divulge or share your Personal Data in order to meet a legal requirement or in order to execute or apply our conditions of use or other agreements, or to protect your rights, property or the security of Clinique vétérinaire Domitia, our clients or other entities;
• to our legal counsel and other counsel within the scope of our legal procedures in order to assert or apply our rights with regard to all contracts.

We are able to communicate your information to selected third parties, specifically:

• Commercial partners, suppliers and sub-contractors to execute any contract concluded with them or with you.
• Advertisers and advertising networks that require the data to select and offer relevant advertising.We will not divulge information to our advertisers concerning identifiable individuals, but we may provide them with overall information on our users (for example, we may inform them that 500 men aged under 30 years clicked on their advert on a given day).We may also use this overall information to allow advertisers to reach the type of audience that they wish to target (for example, women living in a certain region).We may use the personal data that we have gathered about you in order to comply with the wishes of our advertisers by showing their advertisement to this target audience.
• Service providers offering analysis services and search engines which help us to improve and optimise our website.
• We may share your personal information with third parties:
  • If we sell or purchase a company or assets, in which case we may divulge your personal data to the potential seller or purchaser of this company or these assets.
  • If Clinique vétérinaire Domitia or almost all of its assets are acquired by a third party, the personal data held on these clients will form part of the assets being transferred.
  • If we are obliged to divulge or share personal data in order to meet a legal requirement or in order to execute or apply our conditions of use or other agreements, or to protect the rights, property or the security of Clinique vétérinaire Domitia or other entities.This includes exchanging information with other companies and organisations for purposes of protection against fraud and the reduction of credit risk.

We will keep your data for as long as necessary to accomplish the purpose for which they were gathered.

More specifically:

Management and follow-up of customer orders (order forms, delivery notes …)​

As an accounting document, invoices are kept for 10 years from issue

Creation and administration of the client account​

Data is retained for 5 years from the end of the commercial relationship

Client invoicing​

As an accounting document, invoices are kept for 10 years from issue

Client base​

Data is retained for the duration of the commercial relationship

Sending of email campaigns / newsletters / satisfaction surveys​

Data is retained for 3 years from the end of the commercial relationship

Management of the rights of individuals​

Data is retained for 5 years

Afterwards, your information will be destroyed securely as far as possible or at least will be anonymised if destruction is not technically possible.

Securing your information

We understand the importance of keeping your information completely safe and we will take a full range of technical and organisational measures in order to do so. We only authorise access to your information for persons with a legitimate professional need, on a strictly confidential basis. We have processes in place to deal with potential breaches of information security, which include communicating with you and our regulatory agencies when required by law.

Your rights

Under GDPR, you have the following rights with regard to your information:

• Fair treatment of your information by our services. We have to be clear and transparent concerning what we do with the information that you send to us.
• Accessing, correcting, updating your data or requesting that processing ceases or that your information is deleted.In order to exercise these rights, please contact us via your office.
• To unsubscribe from marketing communications – please consult the GDPR page to find out how to proceed and which categories of communication we use.
• To withdraw your consent for processing when we need it to process your information.
• To complain about the collection and processing of your information. In order to do so, you can contact CNIL at the following dedicated address: https://www.cnil.fr/fr/plaintes

• You have the right to obtain from us and reuse your data (in a structured, commonly used and machine-readable format) in order to reuse them for your own needs within the context of other services.This allows you to transfer data to another organisation with ease or to ask us to do so for you.

You also have the right, for legitimate reasons, to object to your Personal Data being processed.

you have the right to request access to your personal data​

you have the right to request confirmation of the processing of your personal data, access to these personal data (by providing a copy) and other information on the way we handle your personal data.

you have the right to ask us to rectify your personal data.

you have the right to ask us to rectify your personal data if it is inaccurate or incomplete.

you have the right to ask us to delete your personal data.​

you have the right to ask us to delete or remove your personal data if there is no longer any reason for us to continue to process them.

This right will apply if we no longer need to use your personal data, if you withdraw your consent for processing specific categories of your personal data or if you object to the way in which we process your personal data (see section entitled “you have the right to object to the processing of your personal data” below).

you have the right to ask us to limit the extent to which we process your personal data.​

you have the right to ask us to limit the extent to which we process the personal data that we have concerning you.

this right applies if:

• you think that the personal data are incorrect,
• the manner of processing is not permitted and you would rather that we block the processing of your personal data rather than deleting the data,
• when we no longer require your personal data for the reasons for which we gathered them, but you still require them for the purposes of observing, exercising or defending your legal rights,
• you wish to verify the legitimate motives that we are pursuing and if they prevail over yours.

you have a right to portability.​

you have the right to obtain from us and reuse your personal data (in a structured, commonly used and machine-readable format) in order to reuse them for your own needs within the context of other services. This means that you can easily transfer your personal data to another organisation or ask us to do so for you.

you have the right to object to us processing your personal data.​

you have the right to object to the processing of your personal data based on our legitimate business interests, unless we are able to demonstrate that, overall, our legitimate interests outweigh your rights or if we need to continue to process your personal data for the purposes of establishment, exercise, or defence within the context of legal proceedings.

however, you also have the right to object to us processing your personal data for direct marketing purposes.

you have the right not to be subjected to automated decisions.​

you have the right to oppose any automated decision making, including profiling, if the decision has a legal impact or other impact that is significant for you.

you have the right to withdraw your consent.​

you have the right to withdraw your consent to us processing your personal data at any time.

you can usually do this by unsubscribing from any communications that you no longer wish to receive. we provide opt-out instructions in our communications.

If you contact us to exercise one of these rights, we may ask you questions about yourself in order to identify you positively and verify the validity of your request.

You can contact us on the address: contact@vetdomitia.fr

We will ensure that we will respond to your request within a maximum timescale of two months.

Digital testament

In line with the law for a digital republic dated 7 October 2016, you have the right to define directives with regard to retention, erasure and communication of data after your death.

In order to exercise this right, you can send your directives to the following address: contact@vetdomitia.fr